A short transcript excerpt from a Mike Lyons YouTube video that uses a Netflix account example to teach the difference between users, customers, and stakeholders. The speaker prompts viewers with an interactive quiz asking them to identify the customer (the bill payer), users (profile viewers), and stakeholders (other parties affected).
And just to provide a little more clarity here, let's do a quiz together. I want you to look at the image here. And this is going to help us really cement the idea of the difference between a user, a customer, and then the variety of stakeholders. Okay? So think about a Netflix account, very common, A Netflix account, the standard package. So you can have, say, you know, showing on one screen and one one device that can have downloads, but you can have multiple profiles. Right. And this monthly billing occurs. 1 One person needs to pay for that billing. But you can have multiple profiles of people who, who watch Netflix shows on their profiles. So take a look at the image and then answer the questions you see in the quiz. Who is the customer, who is a user, and who are stakeholders? So go ahead and do that. Now.
