Adrian Anania built F&I teams across 200+ dealerships using a three-part training framework: trainees must score 7/10 on opening, menu, and admin tasks before advancing. He teaches sales fundamentals first, product knowledge second, which prevents the common mistake of hiring experienced managers who lack basic skills.
Chapters
Here's how I build a bench of F&I managers if I was starting a store from scratch. At over 200 dealerships across the country, I built more F&I managers from scratch than I can even count at this point. And one of them was Erica. She came into the group as a local banker and immediately jumped in the top half of a 10-store auto group in just 30 days. Within 90 days, she was doing over $2,700 per car. If I had to start a store from scratch, here are the 3 things I do differently than every director I've ever watched. Keep Keep it simple. 3 graded sections. A 7 out of 10 minimum before they advance to the next section. Nothing gets skipped. First, score the opening before you ever teach them the menu. Most stores teach products first and wonder why openings are still weak 2 years in. The opening is the gate. Second, don't promote until they're a 7 out of 10 in all 3 sections. 5 out of 10 managers? They're why your store performs in spurts and isn't consistent. Third, score the menu before you ever get to the administrative section. Administrative looks easy and it isn't. Lender submissions are where the backend actually funds. Save this if you're tired of hiring experienced F&I managers and you want to build a bench program from scratch.