Carey Chow presents Salesforce's Headless 360 strategy: a unified platform where humans and AI agents collaborate. The approach extends AI to every team while keeping actions grounded in customer history and enabling seamless handoffs to humans. Four systems—Data 360, Customer 360, AgentForce, and Slack—form the architecture that turns AI experimentation into business results.
I'm Carey Chow, and this is your Blueprint for Success AgentForce World Tour, New York Edition 2026, where we've got all the answers to your business challenges like the back of an elementary school math book. Here are the top 3 things you need to know about what Salesforce can do for you coming out of the Big Apple. Number 1, you know, today we're introducing Salesforce Headless 360, a new way to talk about the Salesforce platform you already rely on. We're going to dive in. So number 1, humans, agents, and platforms work as one. Salesforce is a CRM where humans, agents, and platforms work together. Win reach, win speed, win presence. That's the headless world. Salesforce everywhere with a platform anchored on 6 core capabilities: customer first, agent first, headless, conversational, unified, extensible. That's the foundation of how we solve this for you today. Number 2, agents to every team and workflow. Headless 360 brings agents to every team and workflow with AgentForce. To be scalable, you need to turn all that logic and data into trusted action. Every action your agent takes is grounded in real secure customer history. Hand off to humans without losing any customer context. Workflows seamlessly between your AI and your employees. Third, Headless 360 is built on the Salesforce Agentic Enterprise Architecture. Salesforce's architecture is designed to turn AI intelligence into action. It starts with Data 360, your system of context, bringing together all your enterprise data so agents have the context they need to act. Then Customer 360 is your system of work where decades of workflows, rules, and business logic live. Agents force is your system of agency where you build and deploy agents. And Slack, that's your system of engagement where humans and agents work together. All as one unified platform. That's how you turn AI into real work. And that is what it looks like when AI moves from experimentation to real impact. Welcome to the agentic enterprise.
