Agentforce Handled 1M+ Support Requests

Something big just happened in AI Salesforce hit a major AI milestone with Agentforce, our AI agent platform. Agent Force has handled over 1 million support requests on our help page since it launched in October. That means customers on health.salesforce.com found answers and support without compromising trust, accuracy or human connection. AgentForce answers what it can and frees up our human agents to handle the real tricky stuff. Here are three things we learned. Start small, then scale we started small, learning, iterating and improving along the way to solve key customer challenges on Salesforce Health, this approach allowed us to expand and strengthen our capabilities. 2. Growth starts with trust we built Agentforce to support customers with answers powered by trusted data. That consistency builds confidence and helps customers feel supported at every step. AI works best by empowering people, not replacing them. Agentforce works with humans surfacing the right knowledge, anticipating needs and continuously improving from every interaction. The result? Teams can focus their time on what matters most high impact work and meaningful customer interactions. Our help portal visits are up 2% year over year and support cases are down 5%. That means customers are finding what they need when they need it, all with the help of AgentForce. So what's next? AgentForce is evolving with multilingual support, proactive guidance and mobile voice, and smart scheduling, making it even easier for customers to get what they need when they need it. 24, 7.