This YouTube video features two speakers from Big Brothers Big Sisters describing how Salesforce’s nonprofit cloud—Matchforce and Agentforce—improves and accelerates mentor-to-child matching. They state 30,000 children are waiting, emphasize making the right match (not just any match), describe efficiency gains and reinvestment of savings, and claim Agentforce can cut matching time in half.
Questions this video answers
30,000
To cut matching time in half.
Chapters
So you want to go first? Okay. Oh, look at that. Was super easy. She was shy at the beginning, like when we first started talking, but she opened up. Did we arm wrestle? Yeah, I think we did, but it was like the first meetup. I got it. You did a good job. We firmly believe that every child was born with potential, and it is our unique opportunity to help ignite it. One person, one family, one community. The domino effect of what we're able to do is truly scalable.
We have 30,000 littles that are waiting to be matched to a mentor, and our goal is to reach as many of those as fast as possible.
The goal isn't just to make a match. It's to make the right match.
That's where salesforce was introduced. We're using nonprofit cloud, what we call matchforce. All of our matching specialists go in and see exactly where they are in the process, all the way through the entire lifecycle of the relationship.
The efficiency of matchforce helps us double our output without hiring double the people. Every dollar we save is a dollar we can then turn around and reinvest back into the community. I was thinking of maybe doing like fireworks, actually. And people are watching from a boat. Oh, that would look nice. Yeah.
We're trying to reach more young people. We're trying to do it faster, but we also need to make sure that the quality of match increases. When I heard about agentforce, I thought right away this could be a solution to reach more children. Agent force is inte in matchforce where all of this information on matching criteria and preferences already exists. So agentforce is helping streamline our process and elevate match recommendations at a rate that humans just can't do. Every day matters that a child doesn't have a mentor, and we expect with agentforce to be able to cut that time in half.
There is nothing more rewarding than believing in children and then watching them step up and believe in themselves.
Even impacting one child's life is worth the pursuit. I love being part of big brothers, big sisters. This mission is amazing.
Treasure, you're a really important part of my life. I just appreciate you just being here. Gosh. As we like to say, it takes very little to be big, and with salesforce, we are bigger.
