AI agents can cut the administrative load crushing healthcare workers. Transcend, a telehealth provider, uses them to automate eligibility checks and patient questions, expecting 30% faster response times. Eighty-seven percent of doctors work late on paperwork; the US spends a trillion dollars yearly on healthcare admin alone.
87%
$1 trillion per year
40%
30%
Medical professionals are drowning in paperwork 87% admit they work late just to finish administrative tasks. In fact, the US alone spends $1 trillion every year on healthcare administration, consuming 40% of total hospital expenses. It's no surprise that burnout among clinicians, nurses, and care teams is on the rise. But AI agents are stepping in to handle some of that workload. Take tronescen, for example, a telehealth provider and agent force customer. As demand for remote health care surged, the company was inundated with questions from patients about topics like drug interactions, medication dosages, and lab results. Transcend specialists had to manually check patient eligibility, review order rules, and verify compliance for each proposed treatment solution.
We retain our commitment to concierge level service for all of our patients. It requires us to juggle compliance, privacy, medical workflows, and other data points that only get more complicated as you add more people and you scale up.
But AI agents will now do a lot of that heavy lifting for them autonomously verifying if a patient qualifies for a service or treatment, it's not just.
A chatbot reading a script. It's a personalized, intelligent support system that adapts to each individual's unique needs.
Transcend expects to improve response times to their patients by 30% as a result. By handling complex questions and processes, AI agents let healthcare professionals focus on patients instead of paperwork.
