Salesforce built AI agents inside Slack that handle FAQs, employee requests, and support tasks. Twenty agents now power 250,000 conversations with 96% self-service rates, saving 200,000 hours annually across 90% of the company.
More than 20 live AI agents.
250,000 conversations.
96% self-service.
Over 200,000 hours per year.
Agents are working with 90% of employees.
Imagine you could ask Slack anything. How do I book travel? What's our latest product update? Who owns this account? And get the right answer instantly. That's exactly what we built. Inside of Salesforce we are customer zero. Meaning we test our gentic solutions on ourselves first. And inside Slack we've got more than 20 live AI agents helping every team work faster. From sales to HR to IT. Here's how a few of our Slack agents work. Channelexpert lives in a team channel. Answering FAQs, deflecting tickets and giving every channel its own. Always on expert. There's no setup, there's no admin. You just drop it in and go. Employee agent is your internal concierge. It finds information that's buried across portals, handles tasks like pto, travel or benefits, all without ever leaving Slack. It's already powering 250,000 conversations with 96% self service. Incredible, right? And manager agent gives time back to leaders, servicing team sensitive, tracking promotions and keeping one on ones focused on people and not paperwork. And then there's TechForce help and sales agents automating support, surfacing insights and even prepping executive briefings. Saving Salesforce over 200,000 hours every year. The results? Humans and agents working together across 90% of employees. Turning Slack into an intelligent workspace that actually thinks with you.
