A short YouTube video (created/uploaded by Automation App on April 24, 2025) that argues AI agents are a new competitive edge for small and medium-sized businesses. It lists three benefits—enhanced customer service, increased operational efficiency, and improved data management—and supports each with brief examples: Prisina uses AgentForce to provide 24/7 patient interactions with access to medical records and prescription history for diabetes care; AAA Washington uses AgentForce for tow truck dispatching, member updates, and data consolidation to enable personalized recommendations. The video frames agents as augmenting human workers rather than replacing them.
Questions this video answers
April 24, 2025
75%
Prisina; AAA Washington
AgentForce
Chapters
Running a small or medium sized business is no easy feat. From quickly responding to customers to managing complex data integration, SMBs really do it all. 75% of them are already experimenting with AI tools. But it's intelligent AI agents that are making the biggest impact. Here are three ways SMBs are using AI agents to improve their business. Number one enhancing customer service. AI agents can scale customer support as SMBs grow in size. For example healthcare company Prisina. They use AgentForce to connect with every patient 247 instantly accessing patient medical records, lab results and prescription history to deliver tailored suggestions for diabetes management.
It's not about replacing what the providers are doing, but it's rather about making providers better at what they already do.
Number two Increasing efficiency. AI agents automate routine tasks like scheduling and data management by automating repetitive workflows. AI frees up teams to focus more on strategy. AAA Washington is using Agent Force to handle tow truck dispatching and member updates, so human reps are free to step in when more urgent situations AR people.
Out of the call center queue. Frees up our agents to be able to be more responsive and faster responding to the really urgent stuff. When somebody's stranded on the roadside, that's really where we do our most important work.
Number three Improving data management. AI agents can analyze large data sets to extract actionable insights. For AAA Washington, this means consolidating member data from various silos to give them a complete view of each of their members. Leading to customized travel recommendations and tailored answers to insurance questions.
Creating tons of member value. Giving them more engagement points with us with meaningful personalized interactions. Where to be able to do that with people, we'd have to scale up significantly.
It's clear AI agents are having an outsized impact on small sized businesses.
