A short YouTube interview featuring the founders/operators of Bitty & Beau's coffee shop describing their mission — inspired by their children with Down syndrome — to create jobs for people with disabilities. They explain how COVID forced a pivot to maintain human connection online using Salesforce Customer360, and note business growth including rollout of franchise opportunities.
The inspiration behind our coffee shop is our two youngest children, Bitty and Bo, who both have down syndrome.
80% of people with disabilities do not have jobs. We knew we had to do something about it. Then all of a sudden, we were creating jobs for people in the community.
Covid hit and we pivoted hard. We had to think about how can we still make our customers feel a part of this joyful place. Salesforce Customer360 really mimics what we do here in the coffee shop. When a customer walks in, they want to have that human connection. Why would that be any different when we're doing business online?
To have everything in one place as far as what are our customers asking for, what questions do they have? And doing it even faster. It's incredible.
We've grown and we've just rolled out franchise opportunities.
We're Biddy and.
Bose Coffee, and our business runs on Salesforce Customer360.
