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Blue Star Families: Empowering Military Communities with Agentforce

8 May 2026 · 1 min

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In this brief presentation, the speaker explains how Blue Star Families leverages an internal automation agent called STAR to free staff from low‑impact data‑entry tasks. By saving up to 400 staff hours each week, the organization can redirect that time toward supporting its military families—particularly the roughly 70% who live in civilian communities rather than on bases. With a membership exceeding 400,000, the goal is to provide essential services and social connections that enable these families to thrive and keep the force strong.

Chapters

Every hour that we save in this low-impact work is being redeployed to our military families because that's another hour our teammates can go execute our mission in the community. Many people don't realize that up to 70% of our military families live in civilian communities. They do not live on military installations. And with our over 400,000 members now, what we really need to do is make sure that we're providing the services, the social connection that our military families need in order to be able to thrive and to keep our force strong. We've deployed our very first agent force agent, STAR, internally to reduce the low-impact data entry burden of our teammates and our colleagues. Once we are fully deployed across the organization, STAR could save us up to 400 hours of staff time a week. So that's 400 more hours a week helping our military families build the connections of support that they need.