HubSpot lets you assign support tickets manually or through round-robin distribution, create separate pipelines for different support types like online and in-person, and set up automations that change ticket status automatically when emails arrive.
The ticket status automatically changes to "waiting on us."
Right now, there's no owner for this ticket. We can either manually assign an owner or we can evenly round robin the tickets to my support team so that everyone has an equal chance of getting the support ticket. Now, you can also have multiple pipelines. Multiple pipelines are really helpful if you have different segments of customer support. So let's say you have online customer support and you have in person customer support, and those tickets go through different processes. You can create multiple pipelines and distinguish your tickets that way. HubSpot has some really slick automation behind the ticket statuses that it's already given you. So let's say a ticket comes in and that person has emailed us, the ticket status will automatically change to waiting on us.
