This transcript is a short highlight of the Dreamforce 2025 keynote promoting the idea of an "agentic enterprise" — enterprises built with deeply integrated AI agents. Speakers (including Salesforce newsroom host Jessa Bait and several product/partner speakers) describe problems with current enterprise AI (e.g., disconnected data, failed pilots), introduce the AgentForce360 platform and related products (AgentForce Voice, Agent Force Vibes), and give customer/partner examples (FedEx, retail site demo 'Olive'). The talk includes concrete claims and targets: 95% of enterprise AI pilots fail before production; a partner describes 2 petabytes and 100 billion daily transactions; a company plans to be "agentic AI first" by the end of 2026; features are demoed (voice, context, fast no-code creation) and adoption metrics are cited (21 million Trailblazers, 12,000+ partner customers).
Questions this video answers
95% (MIT study cited).
2 petabytes of data.
100 billion transactions (daily).
By the end of 2026.
21 million Trailblazers.
Chapters
I'm Jessa Bait from the Salesforce newsroom. We all see the promise of AI, but bridging the gap between potential and reality is a real challenge. You may have seen an MIT study that says 95% of enterprise AI pilots fail before production. That's because these technologies are bolted on, not built in. They lack focus and governance and the data is disconnected. Enter the agentiq enterprise. This is an enterprise where loyalty grows, where trust deepens and where every employee achieves more. Learn how every company can become an agentic enterprise.
At Dreamforce, we have amazing consumer technology on our phones, working with these amazing AI models and all this amazing technology. But when we get to the office, when we get to business are we have that same level of power now? I don't think we do. You see, I really think this is the next revolution.
We believe that AI systems are gonna unlock potential for humanity at levels that we today can't even comprehend. And so how does that happen? One is we've got to integrate with the systems and tools that people use. Two is we've got to be able to create new experiences for people to do more. And then three is it's all got to be trust based and we've got.
To get that right now you're going to see a new Agent Force. One that is built on every app we make. One with voice, one that is predictable and accurate, one that is intelligent and with context. This is key, the context. You don't have your data, you don't have your context. With this new Agent Force 360 platform that we are rolling out at the show, we're going to rebuild each and every one of our products on top of it. And you're about to see demonstrations of that technology.
So we're sitting on a very, very rich data set. 2 petabytes of data, 100 billion transactions across various applications daily. So we had to have a partner with scale to help us with these challenges. Enter you guys. Well, as you know, my father and your friend back in 1978 famously said the information about the package is as important as the package itself. That's more true today than ever before. And thanks to the power of AI and FedEx becoming an agentic enterprise, it makes us very powerful.
We are the first company which will be agentic AI first by the end of 2026 in every part of the business. Connecting all operations, connecting all our processes, the way we think of the business and strategize the business the way we do. Innovation, commercialization, execution and making sure that Every employee in the company has a sales and growth mindset.
We got the cellophane off of the software in January, and it works straight out of the box. That's what really blew me away in terms of, like, okay, there's a lot of snake oil out there. This works straight away.
You know how incredible our stores are. And we have great websites, too. And actually we do several 70% of our business online. But can you imagine if the websites give you that same warm feeling that our stores give you when you go on them?
Olive.
From start to finish, Olive is the.
Name of your agent.
30 days. 30 days.
Very exciting.
Olive's alive.
30 days to get to Olive.
Olive is on the website as we speak. It's building every day. It's answering questions, decorating, gift giving, cooking, entertaining. Everything you need to do for the holidays.
And today is an incredibly exciting day because we are about to give Those same trailblazers, 21 million of them, a superpower. Introducing Agent Force Vibes. Now, Agent Force Vibes is the fastest and frankly, it's the most fun way to build absolutely anything with Salesforce. Just from a description, just from writing it down. We've got our button here, which is attached to our screen flow. And here's what I want to do. I want to send, not just regular Kodi, but I want to send Vibe Cody over to Moscone west to hang out with our. With our developer. So let's go ahead and deploy him now. Vibe Cody is on the campus somewhere. There he is right there. And any. Any second now, he should get a notification. Oh, there he goes. Vibe COD.
There are as many seats in this keynote room as customers that we have using Agentforce to transform their entire companies. Today, over 12,000 of you have partnered with us to bring your agenic enterprise vision to life. And you've given us your feedback. And all of it has culminated in our latest release, the AgentForce360 platform. And it all starts with intelligent context. You've told us that your data is complicated. You have tables, you have workflow diagrams. You have all sorts of stuff in your enterprise. And you need your agents to have all of that context available. Now you can. With AgentForce360, you also want these agents to speak. You want them available on your most available channel, which is voice. And now with AgentForce Voice, you have the power of agents directly in your contact center.
The first thing you have to do is to say, day, I've got to reinvent everything. And it's a simple test. Every day I look at how we're operating as a company. And if I don't see myself saying here's how we used to do it and here's how we're gonna do it, and there isn't a big delta, a big difference, then I know I'm not serving my clients, my employees enough. And that's a test for all of us.
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