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CarMax CMO, Jim Lyski shares the 🔑 to a great customer experience.

25 Jul 2023 · 0 min

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0:13

A short YouTube clip featuring CarMax CMO Jim Lyski (recorded July 25, 2023). In this statement Lyski says the most important factor in delivering a great customer experience is understanding what matters to the customer and then delivering it — exceeding their expectations.

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