CIOs need to stop treating AI as isolated projects and instead architect it across the whole business. A Slackbot that pulls data from multiple systems to give you a unified customer view minutes before a meeting shows what's possible when you think bigger.
Companies that are winning with AI, they've got more than just one secret sauce. It starts with leadership. It's CIOs that are understanding that this is more than just doing something that's fit for purpose or architecting one area or one section or one process. CIOs have become educators. They've become collaborators. They're becoming closest partners of CHROs and thinking about their systems of engagement. It's not just for a single use case. They're looking at the architecture more holistically. What 75 years of innovation and AI has brought us is this handy little helper called Slackbot. It's taking away hours and hours of team members having to aggregate information that sits across many disparate systems. I'm meeting with customers and I'm simply asking Slackbot minutes before I meet with a customer, tell me everything about the individual and the company. And it's produced on a canvas just like this. Like it's creating efficiencies in ways in which we've never been able to do before.
