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CMO Jim Lyski shares how CarMax uses AI.

25 Jul 2023 · 0 min

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This is a short excerpt from a July 25, 2023 YouTube video titled "CMO Jim Lyski shares how CarMax uses AI." In this chunk Jim Lyski (CMO) explains that CarMax uses AI to connect with customers by distilling the company’s large inventory of data and expertise into answers for consumer questions or problems. The excerpt focuses on AI applied to customer-facing question/issue resolution.

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