A short Salesforce product overview/demo video (published July 14, 2023) that presents Salesforce Customer 360 as a unified, AI-enhanced CRM platform. It emphasizes centralized customer data (Data Cloud), embedded AI assistance (Einstein AI) across sales, service, marketing, and commerce, plus integrations with Tableau and Slack to provide a single view and collaborative workflows. The video positions Customer 360 as industry-tailored, time- and cost-saving, and invites viewers to visit salesforce.com/products.
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Customers want experiences that are helpful and personalized on every channel and that's not simple to do. With Salesforce Customer360 you can use AI data and CRM to connect with your customers in a whole new way. Now all your teams sales, service, marketing, commerce and it can collaborate and visualize KPIs in a single view like this Tableau dashboard. Einstein AI is your smart sidekick. Ask Einstein questions to get deeper into insights. Data Cloud centralizes and harmonizes your data from any source, creating a unified customer profile. And with a single view of customer data and best in class CRM apps, everyone can wow their customers. Sales grows faster with a complete view of the business. Einstein helps teams focus on high impact deals so sellers are at the top of their game. From first contact to signed contract. Service builds loyalty from every channel. Einstein bots help customers self serve and contact centers become engagement centers where cases are routed to the right agent and Einstein coaches with next best actions and you can deliver service that customers love from anywhere. Speaking of customer love, marketing knows what each customer wants. Personalized campaigns send customers the right content for every moment and your commerce teams, they create the shopping experience of your dreams with AI powered recommendations built with drag and drop tools. And all your teams and their data are connected inside Slack, making it easier to collaborate, use workflows and build lasting customer relationships. It's all on your trusted Salesforce platform, tailored to your industry and backed by the number one success ecosystem to save you time and money. So connect with your customers in a whole new way with Salesforce Customer360 the number one AICRM. To get started, visit salesforce.com products.
