This is a short transcript excerpt from a Salesforce ‘Success Anywhere’ World Tour video featuring Honeywell. Speakers describe Honeywell’s rapid pivot from office-based work to remote work during the COVID-19 pandemic and explain how Salesforce provides a 360-degree customer view that centralizes customer data, supports sales pipeline visibility, and enables employees to work across business-unit silos regardless of location.
Chapters
The future of business has fundamentally changed. Being able to adapt, being able to be flexible and being able to work from anywhere.
Honeywell is a business where we go to the office every day and when Covid hit we had to immediately transition to a work from home environment.
Honeywell is an industrial company that's been innovating for over 100 years. We operate across the world and industries like aerospace, oil and gas, building technology, technologies and even safety and productivity.
And regardless of where we are, we need access to the same information. Part of my role was helping with that pivot and provide the tools and technologies that are going to enable that. The beauty of Salesforce is that everything anchors around the customer.
Salesforce gives you that end to end 360 view. From lead generation to servicing the customer and supporting the customer with every step in between.
For those sellers, are we creating new opportunities? Are we creating more pipeline? All of that information is in Salesforce and it's all right there at your fingertips.
Salesforce allows us to keep the customer front and center by allowing us to look beyond our business unit silos and empower our employees to work regardless of where they are.
If we can help our sellers be successful, then they can help our customers be successful and create a great experience. That's our purpose. And Salesforce has never failed to step in and help us where we need it.
