HubSpot's AI service tools handle routine customer questions automatically, resolving 70% of conversations and cutting ticket resolution time by 39%. This frees service teams from repetitive work to focus on relationships and complex issues that need a human touch.
I talk to customers every single day, and the conversation I keep having is honestly some version of the same thing. They got into customer service because they wanted to help people, not manage a queue or copy and paste answers, and definitely not to become an AI expert. And that's exactly what HubSpot is built to take care of. We know your business, so we can help with queue management, repetitive answers and routing, and figuring out where AI can help so your team can get back to the part of the job they actually signed up for. For service teams, we recommend starting with Customer Agent. It handles routine questions automatically, and because it already knows who it's talking to, responses actually feel personal. And when something does need a human, a rep gets the full picture right away. And customers are seeing huge results because of it. 70% of conversations resolved automatically, 39% faster ticket resolution, and 77% more tickets closed. That's a lot of time back for your team to focus on the relationships that need them most. And if you need something custom for how your team works, Agent Builder can help. Just by chatting with Breez Assistant, you can build a workflow that triggers when key accounts have gone quiet, or an agent that catches upsell opportunities in support tickets. And that's the thing about Breez Assistant. It's always there as your go-to-market expert. Like before a renewal call or a tough conversation, it can help you prep for big moments to understand any risks, the customer's history, or why engagement dropped. And those high-stakes conversations with customers, that's where your people step in. It's what they got into customer service to do in the first place. And now they actually can.
