This is a short customer testimonial video (Design Within Reach) describing how the SalesforceOne mobile app transformed their retail operations. Multiple company speakers report that mobile access (iPad/phone) gave salespeople real-time customer and order information, improved follow-up, increased efficiency ("tenfold" claim), enabled in-home selling and order placement, and made dashboards and delivery tracking visible—resulting in higher sales and a more consistent customer experience. The tone is promotional and practical: centered on mobile-first sales enablement and operational reliability.
Chapters
In the past 25 years of being a business, I haven't seen any technology that changed how you deal with a consumer faster than Salesforce. The next transformation has happened and it's mobile and Salesforce was there first.
I almost hate to think about how we operated pre Salesforce.
We made a lot of mistakes. We didn't call people back, we didn't have one touch information. And when you lost somebody, you lost sales.
Now that we've given our sales team the SalesforceOne mobile app, they have power at their fingertips.
We have the ability, whether down underground or in a taxi and just seeing everything, you know, right there In a.
Little 4 inch screen, everyone feels like they're part of one company and one goal.
The palm of your hand is a very powerful place and if you can get that to the consumer and teach them what you have, I think you've won. The consumer is already living on a mobile device and overnight corporate America had to catch up and transfer all their data and all their to mobile. Salesforce is what helped us get there. If you don't have it today, you're at a disadvantage. This is just where you're supposed to be, or fine, stay where you are and you can kind of rest on your own.
From a managing perspective, the efficiency is increased, you know, tenfold.
I don't think it's even perceived anymore as a mobile app from our own people. It's just the way it is. Design Within Reach is all about making authentic, modern design accessible. There's well over 100 designers featured in our studios and since we sell through education, our people have to be fluent in that language. Salesforce helps them become fluent and stay fluent. It's like having a little cheat sheet in the palm of your hand.
It's role at Design Within Reach is to make an employee's life easier, ultimately if their life is easier, and that's going to make the customer experience that much better.
You're in 20,000 square feet in the flagship studio. So when the client walks in the door, you ultimately rely on the SalesforceOne mobile app to understand exactly everything that you need to know on the fly, right there in front of the customer.
It provides information. Now, can this be customized? Can I see it in a different color? Do you remember what I saw last time I was here? We have it on Salesforce. So it's quick, it's immediate and it's a seamless transfer of knowledge.
It's almost like we've scanned a barcode and we understand everything that goes on.
Before they've left the studio, you documented the experience, you've mailed them their quote and you own the client. Anything short of that is a misstep.
There is no question that using SalesforceOne mobile app has helped them to sell more product. One of the most important things is to be able to go out and go to clients homes.
Well, the app is really critical in that situation because we're visiting not only to make sure that their first sale went okay, but we're also looking for future sales.
They pull the iPad out, they can answer all their questions, they can place an order, they can design a room, they can check on the status of an order on a sofa.
Once people hand over their credit card, they want their furniture pretty quick. You can see the delivery from point A to point B. By using the mobile app, I get.
Those dashboards and it's like the difference between being in the dark and turning the lights on.
If we want to give our sales team a new process, we can make it mobile.
The SalesforceOne mobile app for us is completely transformative.
I can run the business from my phone and that's changed my life.
