Salesforce Einstein is an AI layer embedded in business apps that automates machine learning, predicts outcomes like deal close likelihood, classifies images, detects sentiment, and recommends actions. It aims to make agents more productive and customers happier.
Welcome to the first in a series of videos showing the power of Salesforce Einstein where you can build and extend your apps with artificial intelligence. Salesforce Einstein automatically does all the advanced machine learning, data discovery and deep learning for you so you can focus your resources where you need them most.
With Einstein, you can discover hidden insights in your data like the main factors that drive customer satisfaction or why certain products sell more in certain regions. You can also predict outcomes across every role or industry, for example know which deals are most likely to close or use image recognition to classify information and make predictions. You can also detect customer sentiment in text. Einstein will even recommend the best action like keeping a customer customer happy by giving them the most attractive offer and finally automate business processes and workflows for example make agents more productive and customers happier. With an AI driven chatbot.
Salesforce Einstein helps you embed intelligence in your business processes and build smart apps across every department. Watch the product videos to see how you can put AI to work.
