Salesforce shows how Data Cloud and AgentForce work together to help sales reps find better prospects and personalize outreach. A unified customer profile feeds real-time insights to an AI sales coach and an AI SDR that drafts personalized messages.
Welcome to how behind the wow. Where you can learn about the Salesforce platform and how data and AgentForce can enhance your CRM applications. The Salesforce platform enables every business to build their own Agent Force on top of unified profiles in Data Cloud using structured, unstructured and business specific metadata to transform into an Agent First Enterprise, one that embeds Agent Force in every team and business process to drive productivity and growth. Lets double click into Coral Cloud Resort, a fictitious hotel company and how they can deliver intelligent sales experiences on one integrated platform. Now with Data Cloud and a complete Unified Profile, AgentForce has all the information about an order right in the sales opportunity. With the power of embedded insights, previously siloed data is brought straight into the flow of work in real time. A sales rep can easily take action on the individual leads using Next Best Action recommendations where recommendations are based on Data Cloud's personalization and insight features. Next Best Action analyzes customer data in real time, including their history, product usage and behavior patterns to suggest the next best actions to take, such as a team bonding activity at their resort. Sales reps can identify their next best customers with the help of Prospecting center, understand fit intent and engagement with a unified view of CRM and web engagement, marketing campaigns, firmographic data and more and automatically engage with the best prospects by adding them to a sales cadence. Even better with agentforce sdr, agentforce can work for you and maximize pipeline by personalizing outreach to inbound leads, responding to their questions and scheduling meetings for your reps. Prompt Builder can then drive AgentForce actions by generating a personalized email simply from a crafted prompt. AgentForce can also hone a sales rep skills with a dedicated coach. Agentforce Sales Coach simulates realistic role play scenarios tailored to each deal, ensuring reps are fully prepared for every customer interaction. Embrace the power of creating sales experiences to become an Agent first enterprise and enhance the customer experience with the power of the Salesforce platform. To get started, visit salesforce.com datacloud.
