Salesforce CRM Analytics helps emergency responders track hotspots, manage patient intake, and monitor request completion through pre-built dashboards. See exposed contacts, analyze demographic trends, and use AI predictions to allocate resources faster during crises.
When disaster strikes, public and private health organizations as well as government agencies need to respond quickly and efficiently. Tableau CRM for Emergency Response Management gives you access to critical insights for crisis response. Here are three ways to leverage actionable analytics to respond effectively in times of crisis. First, readily identify hotspots and triage your resources for emergency response. With the Emergency Response Overview Dashboard, you get a high level overview of key metrics including exposed contact status and emergency requests submitted. You can view by patients intake, including self reported individuals and exposed contacts or emergency requests and analyze trends over time and by location. You can also drill down into individual patients and use the Action Framework to take action directly within the CRM, like scheduling an appointment or jumping into the patient record to dive deeper. Next, access insights on intake and patient trends. With the intake and patient dashboards, healthcare organizations can readily analyze intake flow and patient status to explore the details of manual contact tracing efforts. You can see what status community members in your intake are flowing to and drill down to understand trends over time cumulatively or by day. Then understand patients by status and focus on those who are most at risk by filtering. You can also drill down into demographics like gender, age and location to understand characteristics of patient groups. And finally analyze visit details to see where resources are needed. Most government agencies can optimize disbursement of available resources by analyzing emergency requests and visits. The Emergency Request Overview Dashboard allows you to see request status and requests by type to understand resource needs and also deep dive into request details. The Visit Analytics Dashboard allows you to understand visit completion status with the ability to filter by request type and view trends over time across all of your locations. With Tableau CRM for Emergency Response Management, you get all of these dashboards right out of the box as well as the flexibility to build custom dashboards and AI powered predictions to deliver intelligent, actionable analytics in times of crisis and beyond. To learn more, please visit our web page.
