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Engine powers seamless travel with Agentforce and Slack

20 Apr 2026 · 1 min

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0:38

In a concise panel discussion, Enjin executives describe how they transformed their support operations through rapid automation. They built the Ava virtual assistant in just 12 days, which now handles about 50% of support cases, cutting daily cancellations from 300 and allowing the team to operate with only five agents. Data360 serves as the core unified infrastructure, while Slackbot functions as an extension of the company’s knowledge base. By tightly integrating Agentforce, Data360, Tableau, and Slack, Enjin reports higher customer satisfaction (CSAT), lower delivery costs, and faster response times, emphasizing that the new human‑agent collaboration eliminates trade‑offs.

5 years ago, the question always was, is this possible? Can we do that?
And now it's like, of course we can.
Enjin was a company going through explosive growth.
Members of our support team were doing 300 cancellations a day.
We built what's now called Ava, Enjin's virtual assistant, in 12 days.
We track how many of our cases are actually handled by Ava, and we are at 50%.
Now we have 5 agents helping across the company.
Data360 is at the heart of our infrastructure. Without it, we wouldn't be unified.
Slackbot now is essentially an extension of the knowledge base. Having our entire knowledge base in Slack is a game changer.
It's no longer humans versus agents. It's humans with agents.
Having Agentforce, Data360, Tableau, and Slack integrated in one system, it's just extremely efficient. CSAT goes up, costs to deliver go down, customers are happier. We're getting them answers faster. What's the trade-off? There's no trade-off.