Brian Tong walks through Salesforce Customer 360, a unified CRM that connects marketing, sales, commerce, service, and IT. The Solution Finder tool asks about your industry, role, and biggest challenge to recommend specific products. Customers report consolidating multiple tools and handling about 100,000 chats a year.
About 100,000 chats a year.
What's up, everybody? Brian Tong here. And do you want to learn about the benefits of Customer 360? What is Customer 360?
Well, Customer 360 isn't actually a product. It represents our entire portfolio of technology and services. And it's how you can unite all of your teams, your marketing, sales, commerce and service, and IT teams on one integrated real time CRM so that they can completely wow their customers.
Wow. If I'm someone who doesn't really know much about customer360, how do I find out about the products that are part of it?
Built a tool for that. So we have a tool called the Solution Finder where they can just answer a few simple questions. What industry are you in? What's your role? What's your biggest challenge? And we help show them what solution we have that will help them solve their biggest challenge or need.
The best part of Customer360 is that it works for any industry, every size of business and at any stage of growth. I got to talk to some business leaders about what Customer360 is doing for them.
Our ability to consolidate almost six tools into one.
We get about 100,000 chats a year and we do a great job of converting those business.
We're using the tools to get a 360 degree view of our guests. Learn from the other experience, cloud implementations and saying, oh, I didn't realize I was on Salesforce and bringing that to our business stakeholders.
All right, everybody, hope you enjoyed those benefits of Customer360. If you liked what you saw here today, you want to find out more, go to the link on screen and also like and subscribe. I know you do. All right, until next video. We'll see you next time. Bye bye.
