Grubhub Delivers Success by Closing More Deals With Sales Cloud | Salesforce

Our overall mission is to connect diners to their local restaurants. We want to be able to give everybody the option to order whatever and from whomever they can. We were using so many different tools before we had an inflated tech stack and I found out by having my team investigate what were all the tools that we were paying for and I learned that we had different solutions that would replace these external solutions we were paying for and supporting and integrating. It was a no brainer to completely eliminate over 1.4 million of additional tech stack by just using Einstein One. I love sales cloud. How easy it is to have everything in my tab views, to have the list views be so interactive, to have my reporting really be smart. We have my team's integrated salesforce inbox to log my emails automatically and then to also log it to the correct context every time. That's exactly what I need. We're using Slack to communicate everything. We've created channels, we've created use cases. Anytime we have a large rollout of a new process. We have Canvas that we're using FAQs for. This is the best way to keep our teams connected. AI and automation have taken a lot of guesswork from a sales rep's work. For example, with Einstein Conversation Insights, listening and documenting your calls and showing you how many times you've heard about competitor data to be able to help coach and analyze and manage better. I'm all about time saving and in the sales reps world you want to save as much time as possible because the more we can do that for them, the happier whole sales force will be.