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Hazelden Betty Ford Foundation: Empowering Recovery Through 24/7 Digital Access

7 May 2026 · 1 min

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1:05

In this video, a Hazelden Betty Ford Foundation representative explains the organization’s initiative to provide a trusted, safe, and always‑available digital platform for people seeking help with addiction. By offering chat, text, and other digital channels, the foundation enables users to ask early‑stage questions about addiction severity, what the organization offers, and next steps before a crisis occurs. The system uses automated signal detection to identify when a user may need human assistance, then hands them off to a live agent to guide them through access, payment, scheduling, and other services. The speaker emphasizes that this 24/7 digital access is designed to make help feel comfortable and immediate, whether it’s 4 AM or a Friday night, ultimately supporting a pathway toward lifelong recovery.

Chapters

People are really relying on tools like ChatGPT to find medical advice. We felt it was our responsibility to provide people a trusted, safe place to get access to education, awareness of addiction, and what their options are as next steps. By enabling some of the digital channels, such like chat, text, now people are feeling more comfortable coming into those channels for their initial questions. So before there comes a moment of crisis, they can start asking questions of, "What's the severity of my addiction?" What does addiction look like? What does the Hazleton Betty Ford do for me? So we can start answering those questions earlier on so it doesn't have to wait till this moment of crisis. Then we can find signals that hand it off to a human agent and then help them through their intelligent digital pathway as they continue to look for access, payment for services, scheduling, et cetera. I call it our digital access 24/7. We're always on. So whether it's a person is in moment of crisis at 4:00 AM, where you need to help a kid at 8 PM on a Friday night, we're gonna be there to answer your questions and take you to the next step of your journey to achieve lifelong recovery.