A voice agent handles a customer's missing order inquiry for Astro Speakers, locates order #197, discovers the Astrosound Sub is shipping separately and arriving Oct 11, reschedules it to Oct 14 per the customer's request, then transfers them to schedule installation.
197
Astrosound AI Home Sync Hub; Astrosound Sub
October 11, 2025
October 14, 2025
Astro Speakers
Hey there. Thank you for calling Astro Speakers. I know I sound like a real person, but I'm actually a voice Agent powered by AgentForce. How can I help?
Yeah, hi. I just received my order and I'm missing an item. Just wondering where it is.
Can you please provide Your order?
Yeah, that's 197.
Let me check the details of your order for you. Your order includes the following Astrosound AI Home Sync Hub and Astrosound Sub. It seems that one of the items, Astrosound Sub, is part of a split shipment and is estimated to arrive by October 11, 2025. If you need assistance with installation, we offer professional services. Let me know if you have any other questions.
Okay, that new delivery date is actually not going to work for me. I'm not going to be home. So can we update that to Octo 14th?
Let me update the delivery date to October 14th, 2025 for you. The delivery date for your Astrosound sub has been updated to October 14, 2025. Let me know if there's anything else I can assist you with.
Actually, yes, once everything is here, I need it installed too.
I'll connect you with the service representative to schedule the installation for you. One moment please. Transferring to customer support.
Okay, that was a voice call integrated into a call center, but completely managed by AgentForce and seamlessly transferred to a customer service representative. And as you can see, that service rep will have full visibility into what just happened and all the tools and information they need to take the next step. So how does AgentForce make an experience like this possible? Well, this is AgentForce Builder and this is where you'll build and test your AI agents. On the left you'll see the topics this agent is approved to engage with, the actions based on your business workflows it will use to actually get work done and the instructions that guide how the agent should behave. But one of the key advantages of agentforce Voice is how you can reuse the topics, actions and instructions for your existing agents and extend those to voice and telephone, enabling you to define your routing and escalation rules based on your existing workflows. Business rules. Then adjust the voice specific settings to get the tone just right and you can provide specific pronunciations for words or phrases that might be unique to your company or industry, making the agent a true ambassador for your brand. So now you've seen how AgentForce Voice extends AgentForce to voice, delivering improved customer experiences while seamlessly integrating with your existing business processes. To learn more, visit agentforce. Com.
