Salesforce Service Cloud's Employee Service uses AI to help HR teams support workers faster. Einstein summarizes knowledge articles, AI agents pull from trusted HR data like Workday, and the HR Service console gives specialists tools to manage cases and chat with employees. The company claims it boosts productivity by 31%.
January 8, 2025
31%
Automation App
If you want to use AI to simplify HR support, this one's for you. With Employee Service in Service Cloud, your employees can easily take action, get support on any channel and find resources in one place. Powered by AI in their employee portals, team members can easily find resources on their own when they search for help. Einstein will analyze and summarize knowledge articles to provide accurate answers and thanks to Data Cloud, the portal is personalized to each employee agent force. Employee service agents can also step in to handle tasks autonomously and answer questions for employees. These AI agents are grounded in trusted data from third party HR systems like Workday, Data, Cloud, knowledge and other LLMs. And right in the HR Service console, your HR team can resolve requests with built in AI productivity tools and knowledge. HR specialists can do things like review employee data, manage cases and chat with employees. They can even use Einstein to provide accurate responses and summarize cases into knowledge articles. With Employee Service in Service Cloud, you can actually boost productivity by 31% and you can make sure every employee has the resources that they need to do their best work.
