Salesforce Automotive Cloud uses AI to diagnose car problems faster. When a drivetrain malfunction alert comes in, the service manager sees real-time telemetry and history, then AI generates a summary with fault codes and repair steps. The whole process cuts diagnosis time and gets customers back on the road quicker.
If you're in the automotive industry, you're gonna want to listen up. Imagine this While driving, a customer gets a drivetrain malfunction alert on their car's display and contacts their dealership. The service manager using Salesforce Automotive Cloud sees the alert and remotely accesses the car's diagnostics via data cloud, confirming the issue. The vehicle record shows extensive history, but summarizing it manually is time consuming. Now with predictive and generative AI technical service specialists, they have all the data that they need to diagnose issues as they arise and provide your customers with the right service. Using Industries AI, the manager selects vehicle telemetry summary and Einstein generates a detailed report including service reasons, fault cases, remedies and inspection tips. The summary is saved to the vehicle's record and following Einstein's recommendation, the manager creates a vehicle inspection case equipping the mechanic with with all necessary details to solve the drivetrain malfunction. During the customer service appointment with Industries AI and Salesforce Automotive Cloud, customers get speedy service, expert care and worry free driving.
