A brief demo video showing how HubSpot AI can improve customer service chat interactions by expanding and refining automated messages. The speaker demonstrates selecting a short automated reply, using HubSpot AI to make it more thorough, and sending it so the customer can click a meeting link or respond in chat.
Here we can see that there's a conversation going with one of our customers. He had reached out saying a colleague of his had recommended they set up time to talk. We sent an automated message because it was after work hours and now we have the opportunity to actually chat directly with the customer right here in our chat platform. Check out how AI can help make the customer service experience even better for your customers. Now you can see this message is kind of quick and to the point, but I'm going to use HubSpot AI to change it up a little bit. I'll start by selecting the text and then selecting my AI assistant to the bottom to expand this message to be a little bit more thorough. Here we can see we've got a great message going to the user right here and I can go ahead and click send. Now when they're ready to reply they can either click on my meeting link directly or reply to us in chat.
