College Possible uses Agentforce, an AI system, to handle routine student questions about financial aid and essays, letting human coaches focus on relationships. The result: coaches serve 400% more students, response times dropped from 45 minutes to 2-3 minutes, and the cost per student fell by roughly $500.
For millions of students, getting to and through college can feel like a maze. For 25 years, College Possible has helped students from low-income backgrounds navigate that journey with one-on-one coaching and support. But today, coaches are stretched thin.
In the U.S., the average student-to-counselor ratio is nearly 400 to 1. Coaches have too much to do and too many students to serve. They're unable to provide personalized support to each student.
That's where Agentforce comes in, bringing together data AI, and human action to unlock new possibilities for College Possible coaches and the students they serve. Agentforce provides students instant answers to common questions, from financial aid applications to advice on college essays. It leverages decades of expertise and data sources like the National Student Clearinghouse and Common App. And when students get stuck, they can escalate to a human coach. Agentforce also supports coaches by offering them personalized guidance on what their student needs and how to help, freeing coaches to focus on building connections with their students.
The thing that used to take a coach 45 minutes to compose an answer for a student takes somewhere between 2 and 3 minutes, and with the click of a button, they're able to deliver to students.
The results are transformative. With Agentforce, College Possible has unlocked services for more than 25,000 students, increased coach-to-student efficiency by 400%, and reduced the cost to serve by nearly $500 per student.
We are taking the mundaneness, the routine stuff out of the hands of coaches' valuable time and saying, focus your time on making that connection.
College Possible isn't just building AI solutions. They're opening doors that once felt out of reach. Now that's what AI was meant to be.
