How Common adapts to the new normal with Salesforce

Hi, my name is Georgia Flaum and I'm the Director of Member Experience at Common. Common is a community based residential real estate design and property management company. We take the stress out of moving to a new city by providing affordable furnished bedrooms in beautifully designed apartments. We had to pivot really quickly to make sure that our members felt safe during such a challenging time. We also enhanced our cleaning and figured out contactless delivery of goods and made sure that our essential workers had protective gear. The key to delivering an amazing member experience is to empower our team with all the relevant customer information so that they can just continue the conversation and the member never has to repeat themselves. Our members use our app to interact with us and we can easily sync our app data with our Salesforce records thanks to Heroku Connect. We simply create the mapping and pick the Salesforce objects and fields that we need to sync. We don't need to do any coding. When a member reaches out to us with a maintenance request, we're able to dispatch the right field technician very quickly thanks to the Salesforce Customer360. The technician has all the info about the job as well as about the member. For jobs that come up often, the technician has a clear list of tasks so they can work fast while providing the highest level of service. Once the job is complete, the technician can update the parts inventory and give their manager a heads up. They can also generate a service report and collect the member signature right on the spot. Our goal is for Common to be a household name in the real estate industry and the Go to Property manager for all building developers.