Organizations should start with small, end-to-end automation projects like streamlining intake processes, audit existing tools like Salesforce for untapped potential, and focus on use cases where agents can deliver quick wins while keeping the customer experience authentic.
To become an agentic enterprise, there's a couple of things I would recommend. First of all, I would recommend starting off with those tasks or things you can automate on your teams. After that, I would go through and look at your resources. So Salesforce has customer success and professional services and lots of experts that can help you become an agentic enterprise. And that's where I would start.
Start small with a simple use case and sort of from end to end processing.
It's a way to sort.
Of streamline intake upstream and then downstream as well.
Well, first of all, let's take into account and where agents can help your business succeed. Then taking those use cases and finding those small wins for succeeding and bringing in agents and having that authentic touch. But also your brand and how you approach your customers with the use of both agents and people.
