Endress+Hauser uses Salesforce to turn instrument data trapped in PDFs into searchable information, enabling 24/7 support for industrial plants. AgentForce handles routine queries so engineers can focus on complex technical problems.
Andrews and Hauser is a Swiss family owned business supporting our customers for more than 70 years.
We are an engineering company, so Andersen.
Tauser produces measurement devices for flow level.
Pressure, temperature and analysis.
Our customers are process plants, they're 24 hour operations, which is also one of the challenges. And so the instrumentation is critical to their success of their day to day operations.
Our devices are generating a lot of data.
That data comes in many forms. There's a huge amount of data that in the past was basically in PDF files that we couldn't access. So how can we leverage that data for new services and new solutions for our customers? With Salesforce we can move at a speed we've never been able to move before.
Salesforce help you to really know your customer, to understand it, to understand what his daily business, what his brand values, how we are supporting him today.
Over the years it's become more and more data. So how do you consume that data?
Data is everything, right?
With data cloud it's easier to search for information and get the information much more accurate.
We get a 360 view around our customers. We are able to help them as soon and as efficient as possible.
Sales cloud, service cloud, data cloud, all together unified. That's where we see the biggest value.
And now AgentForce helps us to serve our customers even better.
So AgentForce helps us to take care on easy questions and easy tasks. And humans can then dive deep in highly technical issues with the customers. And the agents can keep their back clear internally.
You can use the agent to data mine the information you need at that moment to be more efficient.
We always need to keep in mind that our customers are waiting for answers.
So here the agent can play a huge role to keep that customer going. When we don't have our experts available.
And now they have an agent, you can just type a question, you have an answer. Wow, that happens within seconds.
Salesforce is driving our business to be more successful and making our customers also more successful.
