Enjin's Engine platform serves 30,000 businesses and a million travelers. By combining Salesforce, Tableau, and AI agents, they turned analytics into a real-time system that answers questions in Slack without manual work, cutting costs and speeding up iteration.
Role of analytics is like, what's the role of food and water? It's incredibly important. Over 30,000 businesses, over a million travelers are on the platform now. Enjin is a modern travel and spend management platform. It's a very big space ripe for disruption. Things come together not in weeks, months, years.
Things come together in minutes, hours, days. We were all doing the best we could with the tools and resources we had available to us at the time.
There was only so far you could go with that. Salesforce is the operating system that makes it seamless. It's the platform that the world runs on.
Agentic Analytics and Tableau changed the way that we think about data. It's not just for my team, it's for the whole company.
Without it, they would be different silos. We wouldn't be unified.
AI is only as powerful as the systems that you connect it to. With natural language, I'm able to tell it how I want to join some tables and all of a sudden it builds a semantic model for me that I can then deploy, then have another agent go and analyze data without me having to do anything other than type some sentences. It's the ability to interact with data in ways that were otherwise not possible. It changed everything.
CSAT goes up, cost to deliver go down, customers are happier, we're getting them answers faster. What's the trade-off? There's no trade-off, like, and now Slack is essentially an extension of them.
Slack to us is more like an operating system. I'm able to talk to Slackbot and get all of these details ready for me so that I have them in front of me.
Having that information available to all in Slack right then and there at your fingertips gives us the ability to iterate that much faster. I can interact with our analytics agent right from my phone and be like, "Hey, what's going on with this? This looks funky. Like, tell me what the deal is here." And it can dive into the data and give me some insights. To have data to inform the direction you build and then have data after you build to inform your iterations, to inform if you made the right bets. It's going to be revolutionary.
It's going to be game-changing. We're going from the dumb software era to the smart software era. That's literally what's happening in real time.
Incredible opportunity for all these businesses. If you run on Salesforce and Tableau, you're nuts if you don't.
