The video presents a promotional case study of MIMIT Health (also referred to as Mehmet Health) demonstrating how the company leverages the Salesforce platform, AgentForce, Data360, and Slack to address chronic problems in healthcare—fragmentation, overburdened providers, and lack of patient‑centred communication. Speakers describe the pain points (fragmented care, provider overload, patient frustration) and then walk through the solution: rapid deployment of custom fields on Salesforce, integration of patient records into Slack via AgentForce Health, creation of external Slack channels for patients, and the use of automated agents that send text notifications and dramatically cut pre‑procedure preparation time from 90 minutes to 90 seconds. Data360 is positioned as an activation layer that turns data into actionable outreach by care coordinators. The narrative emphasizes a human‑in‑the‑loop model where agents augment staff, not replace them. Quantitative outcomes are highlighted: providers can see 40% more patients daily, denial rates drop below 5%, and overall care delivery becomes faster, cheaper, and more patient‑centric. The overall message is that a unified, “Agentic Enterprise” built on Salesforce enables end‑to‑end care coordination and business efficiency.
Chapters
Health is like the 1 before a trillion dollars. You take away the 1, everything else is a zero. So if you take away health, life's gone. That's done. There's nothing else.
Healthcare is very fragmented.
Providers are completely overburdened. They're overworked.
Patients are frustrated from the beginning of the process because it's not centered on them. I need to know everything about the patient. I need to stay connected with them. This has to get fixed. How can I fix this? And I found Salesforce. You know, I clicked that little thing on the side and I made the field and I deployed it. I'm like, that took 3 minutes. Why can't healthcare be like this? I've been trying to deliver care personalized to the patient, and I do that all on the Salesforce platform.
If you want to become a patient of Mehmet Health, you talk to the onboarding agent. It'll gather just enough information for you.
Now you You have a record in AgentForce Health. That record shows up in Slack. Every team member we have is working with Slackbot.
To give a Slack channel to patients externally for them to reach out to you is a complete game changer.
Wouldn't it be great to connect with your provider at any point? All this is happening on the platform.
All we ever say is, "I wish we had just one more person on the team." And the reality is that a lot of these tasks can be addressed by agents.
We're designing agents that are automatically sending a text message to the patient's household members saying procedure is completed, everything is fine.
Using AgentForce, pre-procedure prep for doctors went from 90 minutes to 90 seconds.
That's the power of this. There's always a human in the loop and they are working side by side. It's intelligent, it's healthcare, it's wrapped around the patient and the EHR.
Data is everything for an Agentic enterprise.
So Data360 becomes the activation layer.
We can activate that data so that the care coordinators can reach out to the patient to make sure that they're getting the care that they need. It's the power of all all of the technologies working together.
Couldn't do that without the Agentic Enterprise.
Salesforce gives us a complete system of work. It allows us to care for the patient and our business end-to-end.
Everything is better, faster, cheaper.
The Salesforce platform has allowed our providers to see 40% more patients every day. Our denial rates are less than 5%, which is huge for the industry.
That is medicine at the speed of life, centered on the patient. We are connected to them. We are collaborating for the success. My purpose is to help people their best lives. Companies like Salesforce helped me. This gigantic enterprise is really the Iron Man suit. We're dying to kind of see where this will take us.
