Salesforce uses Agentforce to automate tasks for its 25,000 salespeople. The platform includes agents that nurture leads, research accounts, coach reps on pitches, and handle deal approvals. Early results: 10% more closed deals and 200,000 hours saved.
We identified our sales cycle, and here's what that actually means. Salesforce has 25,000 sellers presenting a huge opportunity for ROI. And with Agentforce, we can scale what our sellers do best and offload repetitive tasks to our sales agents. We first mapped our sales cycle, then identified what agents can handle and then deployed them.
First, lead nurturing agent helps to generate and nurture leads, surfacing high potential accounts and keeping follow ups moving. Then sales agent takes over doing account research, organizing data and flagging new opportunities. And sales coach agents can prep pitch material, handle objections, and even help reps practice before a meeting. Then the next part of the cycle is where agents support deal approvals and summaries. No details missed, no leads lost. And finally, it's all about cross sell and upsell. Agents pull customer stories, competitive insights, and even draft executive briefs so sellers can walk in, ready to go. Soon we're going to be seeing agent to agent collaboration, where your agent first flags a hot lead to your sales agent who preps the account overview and hands it off to the human rep.
And as a result, we've seen zero leads left behind, 10% increase in closed deals and over 200,000 hours saved. And that's what happens when you identify your sales cycle. And if we can do it.
You can do it too.
