How to Build for the Agentic Enterprise | TDX 2026 Keynote Recap

In the agentic enterprise, builders are more powerful than ever, but development tools haven't kept up. Here at TDX, Salesforce is introducing an entirely new way to build for the next generation.

I don't think there's been a more important time to have this conference, to have this event, because I don't know if you've noticed, but the way that we build software is changing, like, a lot. The way we built software 18 months ago is different than 12 months ago is different than 6 months ago is different than like yesterday. It is changing so rapidly. So we want to spend this next hour or so unpacking all of the new tools and capabilities that we've brought together for you.

Software traditionally has been deterministic. You put in a set of data, you write some procedures, and the same thing comes out the same side every day. Every day exactly the same. 1 1 2. We are now building both these deterministic things and these agentic things using agentic tools is a very, very different way of doing it. What does this mean for you? The thing that it means for you is you have never been more powerful. These tools are absolutely incredible. There's a before and after moment. 55% of companies, enterprise companies, say that the biggest problem that they have is they do not have enough AI talent. So they want to do it. In many cases, their board is telling them to do it, but they just don't have the kind of depth of talent. Today, we are going to show you how you can use Salesforce Headless 360 to change the way that you're fundamentally developing code, not just the agentic side, but also the deterministic side. So how can you really take advantage of this revolution? One of the things that we're announcing now is the Agent Exchange. This isn't just full agents. It's skills and other things that you can use in this decomposed, composable system that is Salesforce Headless 360. You can use these things to build your own experiences. You don't have to build everything yourself. You can take advantage of the rich ecosystem so you can move faster, focus on the things that deliver value for your company. For those of you who want to put things in the exchange, we're announcing this $50 million fund to help you do that. You can now build these things and you have a way of monetizing them in our marketplace. This is your gateway to these other experiences and meet your customers where they're at, whether it's voice or third parties or Slack or the actual coding agents themselves. You don't want to build 50 versions of it.

We're going to kick off this chapter by unpacking how Agentforce experience layer actually works. So it all starts when your customers start interacting with your agents and it doesn't matter what surface, right? Whether it is the websites, the mobile app, Slack, Teams, or any of the to third-party LLM services, ChatGPT, Claude, you name it. And all of this is backed up by the MCP service. And this basically is a standardized connective tissue that enables your agent to securely pull data from your systems and trigger actions across your entire tech stack. Now is when the Agentforce Experience layer steps in. Your agent has a response and the layer then determines if it needs to render it as simple text or if it's a rich interface. Now, if it's the latter, then it composes the UI, binds the data, wires the action, and renders the interface on any one of those experiences and surfaces that you see up there. Your users do not need to leave the flow of work. This is a big shift, you guys. This is the big so what in the entire demo that you've seen so far. You are actually not pulling your customers into your mobile app or website anymore. You're pushing your experience and brand and meeting them wherever they are. And that is the power of Headless 360 and the experience layer.