A speaker describes their positive experience using Slack employee agents to act as an assistant inside Slack. They report high responsiveness (answers within seconds) and say their team performs Salesforce tasks (updating/adding opportunities) entirely within Slack without opening Salesforce. The speaker recommends Trailhead for newcomers and suggests starting with out-of-the-box agents before customizing.
So I started using Slack employee agents, and I really like how they were, like, actually working as an assistant to me, because every question I have, I can just pop it there. And Slack employee help agents are able to answer those questions for me within seconds. My team is using Slack and Salesforce. They're not even opening Salesforce anymore. They're doing everything within Slack. So updating opportunities, adding opportunities, everything is done within Slack. Now, when you have an agent assisting you every step of the way, and they have access to your data as well, it actually just changes your whole perspective and it makes you more productive. If you're very new to this and you're thinking about building, like, Stack agents, maybe get started on Trailhead. It has, like, really amazing resources. Start with out of box agents and then build on it.
