Salesforce Service Cloud unifies customer data across sales, service, and marketing to give agents a 360-degree view. The platform uses AI to boost agent productivity, runs on low-code tools like Lightning, and connects mobile and field teams. New features ship three times a year.
Happy customers. Let's keep them that way. On second thought, let's make them happier with service cloud. Let's personally connect with each customer how they want the second they need. On the world's number one intelligent customer service platform. An advanced AI powered platform that better empowers managers to better empower agents to better connect with customers anytime, anywhere, through any device. Finding solutions faster even before the customer knows there's an issue. Using the advanced algorithm of Productivity plus Efficiency times infinity where the solution equals more more productive agents, more efficient cost more satisfied customers. A platform that unlocks legacy customer data aligning service, sales and marketing with a 360 degree view of each customer so everyone is in the know, knowing more about the customer than the customer may actually know. Which for customer success is good to know. A platform that scales with you Providing customers with a consistent, convenient omnichannel experience across every channel. Social web texts, email calls, products, self service portals and communities. That new new thing we're told is so hot right now. So hot right now because like your customers, you're able to quickly adapt to change, keeping your business agile to your customer service needs. Plus it connects your entire mobile workforce so field agents are in the loop even when they're driving the loop. You can also integrate with any back end system and customize any service process with low code tools like Lightning and Process Builder. And you can quickly plug in thousands of trusted pre built service apps on the Salesforce App Exchange, all while receiving the latest tools and innovations three times a year. Built on the trusted and secure Salesforce platform to help keep your agents and customers happier at every step. Visit trailhead to get started and learn how to keep customers happier with service Cloud. Blaze your trail with Salesforce.
