Trustpilot connects over a million businesses to tens of millions of consumers. They're consolidating tools onto Headless 360 so marketing teams can create campaigns and send emails from Slack instead of juggling multiple logins. The company is pushing the agentic enterprise model: automate workflows now or fall behind.
I joined Trustpilot thinking, how hard can reviews on a website be? And it turns out it can be very complicated. We connect over a million businesses with tens of millions of consumers. So the recent announcement of Headless 360 is a huge opportunity for us.
To work out of one single platform and not have to constantly be logging in and out of different platforms. For example, one of my marketing stakeholders could just use Slack to build a campaign and trigger email sends and that's the dream.
If someone came to me and asked me, should they move towards being an agentic enterprise and add digital labor to their workforce, my answer to them would be, why haven't you started yet?
