Short marketing/overview video featuring UChicago Medicine leaders describing how they use Salesforce technology (Agentforce, Data Cloud, Health Cloud) to improve patient access and create patient-centric services. Key claims: Salesforce enables a 360-degree view of the patient and personalized journeys; the mammogram campaign produced a 185% increase in appointments; speakers also cite population growth (2000: 280 million → today: over 340 million) as a driver for scaling access.
Questions this video answers
October 16, 2025.
185% increase in number of appointments.
280 million.
Over 340 million.
Salesforce (Agentforce, Data Cloud, Health Cloud).
Chapters
Nothing gets more personal than your own health. We're the ultimate human industry to make the patient experience a lot easier, a lot better. That's something that UChicago medicine is really committed to doing. There's a lot of things that are broken with the healthcare system and yet it's something that 100% of us need.
The population of the US in the year 2000 was 280 million. Today it's over 340 million. If we're not able to create more access, there are going to be Americans who are suffering.
To solve this core issue of accessing health care, we need an agentiq platform. There is no other way to do it.
And that's why we turned to Salesforce. With AI and agentforce, the technology is now going to allow us to transform to be those patient centric organizations we've all dreamed of.
The patient is at the center of everything we do. That's why we're here.
That's where Health Cloud comes into play. Our access center is now able to see a 360 view of the patient.
They're the first interaction and giving them more information makes the care more seamless.
Getting patients to the right doctor at the right time and making sure that we are following up with every one of our patients. Salesforce is really helping us be much more proactive in preventative care.
That's the real power of what Data Cloud does. We're able to create segments and personalized journeys so that we're sending relevant messages.
The mammogram campaign has been a huge success for us. Bringing together Data Cloud and marketing cloud to understand the population that we're targeting. It's aligning our strategy and our marketing. Those results are fantastic. We saw 185% increase in number of appointments.
We're serving that many more people now. That's the future that we're building with Data Cloud and AgentForce sitting on top of that.
Agent Force is really going to change our interactions with our patients. So you can connect 24. 7 with the university of Chicago, even if it's getting in first thing in the morning to see a doctor serving.
That in one easy place that is predictive and helpful so that we can service the patient as quickly and efficiently as possible.
That partnership with a healthcare system is a sacred one. They're entrusting us with their lives and their health. With Agent Force we can deliver the kind of personalized care every one of us expects. This is by far the most exciting time in healthcare.
