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HubSpot's Mobile App Inbox | Service Hub

29 Apr 2022 · 1 min

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0:49

This is a short HubSpot YouTube demo (uploaded Apr 29, 2022) showing the Mobile Inbox in the HubSpot mobile app. The speaker emphasizes flexible work and that Mobile Inbox enables providing excellent service anywhere by integrating with the mobile CRM and offering collaboration (Mentions, Comments, email forwarding), efficiency tools (Snippets), knowledge-base access, Search & Filter, and visibility features (Agent Collision, Active Visitor Indicator). The clip also gives a brief walkthrough of how to open Conversations in the app (More → Conversations) and common actions (respond to conversations, edit contact records, create/edit tickets, close conversations).

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The future of work is flexible and your team should be too. With Mobile Inbox, you can provide excellent service anywhere, anytime. The Mobile Inbox includes an extensive integration with the mobile CRM, so you always have the context you need. It has collaboration tools such as Mentions, Comments and email forwarding, efficiency tools like Snippets, access to knowledge based articles and Search and Filter, and has Agent Collision and Active Visitor Indicator features as well. Let's check out what it looks like. Open the HubSpot app and on the bottom right click more. Click into Conversations. Here you can select which inbox you'd like to see and apply the appropriate filters. You can easily respond to Conversations, edit contact records, create and edit tickets, and mark conversations as closed. With Mobile Inbox, everything you need to deliver exceptional service is at your fingertips. To learn more about Inbox, check out our Service Hub Software Certification in the Academy.