Short video/transcript describing how Indeed uses Salesforce Data Cloud and AgentForce to speed up job matching and reduce operational friction. Speakers emphasize the human impact of faster hires, the shift from fragmented integrations to a single trusted data platform, and the creation of AI agents (AgentForce) to automate repetitive customer-success tasks and create a "digital workforce."
A lot of people live paycheck to paycheck, and we know that a job that takes two weeks to get versus six weeks to get can be the difference between solvency and really struggling.
Employers need talent and job seekers need jobs. One of the key frustrations is customer success. Professionals, they spend a lot of time dealing with the logistics of job posting.
A CS rep doesn't want to spend all day logging tasks and that takes.
Them away from connecting with our customers.
How can we make getting a job easy and fast? The Salesforce is a huge part of that. Indeed is data rich. We have a ton of information about our employers. What they need, what they want, what type of jobs they're trying to hire for. What used to be a series of kind of spaghetti integrations has transformed into a single source of truth for customers.
Using Salesforce Data Cloud. The data is available, the data is clean, the data can be trusted, and.
It enables us to provide the right data and insights to our customers.
We are building data pipelines and data structures to power the next generation of AI and AI agents. Data Cloud is the core platform for Indeed's operational excellence.
When I first saw AgentForce, it was sort of a light bulb moment.
The excitement was real.
I had so many pings and slacks and side conversations.
This is really a digital workforce. The first agent that we built was a service agent, an agent who can.
Go out and do automated tasks. Being able to pull data in by a data cloud that can find insights that can do a lot of things that humans aren't necessarily going to be the best at. We know it's going to very meaningfully transform the way that we operate. If I can be a part of making work better for more people, sign me up. I imagine a world where a digital workforce can go out and remove the monotony from people's jobs and humans can do all of the things that they are best at and that bring them joy in their jobs.
We have an opportunity to change the world and we think that our partnership with Salesforce is going to do just that.
