Short video transcript of Indiana University staff describing how they used Salesforce (Education Cloud and Customer360) to build a single source of truth for pandemic operations. Speakers report quickly deploying a multi-campus contact-tracing solution ("in three days"), using dashboards and targeted communications so constituents received relevant, correct information, and credit Salesforce for enabling scale.
The moment when I saw, you know, our sample gates in all its glory with the red tulips, that's the moment I knew that IU would be my home away from home.
We really want our students and our community to feel like they belong here and to feel like they're taken care of. Leadership convened experts to guide our pandemic response with.
Education Cloud and Customer360. We had all the tools we needed to really hit the ground running.
Our pandemic response was built on creating a single source source of truth.
We were able to produce a very robust multi campus contact tracing solution in three days.
Our constituents knew that when they were getting a message, it was relevant to them. It was correct and it was also the information that they needed to move forward. Those weekly.
Dashboards gave me all the reassurance to know that, okay, we are gonna make through this really tough time together.
There was no way that we would have been able to pull that off on that scale without salesforce.
