Salesforce unveiled Koa, a CRM reasoning model built on NVIDIA's Nemotron technology for its Customer 360 suite. The model helps sales and service agents handle complex tasks, like guiding next steps on high-value deals or resolving complicated support cases. Koa was trained only on synthetic data, protecting actual customer information.
Are you guys excited to introduce Coa? Salesforce's first CRM reasoning model for Customer 360. It's interesting, you just step back and think about 27 years of product innovation in CRM, deep understanding of the customer scenarios, and almost a decade-plus of AI and data research. All that learning and all that value has gone into Coa. You know, Coa is designed To support long-running agents that execute multiple tasks and complete complex outcomes. So think about a sales agent that's trying to figure out the next best step to take to actually pursue a complicated but a very valuable sales opportunity. Coa can help with that. Think about a service agent that's actually figuring out the next best step to take to handle a complicated customer case, a customer support case, to get the customer to the right place. Coa can help with that. As a part of designing Coa, our commitment to customer trust has always been maintained. It's something that's extremely important to Salesforce. CoWo has always been trained just on synthetic data built and extending Neutron from NVIDIA, another phenomenal company. And the reason that's important is because our commitment to customer trust has been carried forward. Not a single byte of customer data was used. We can't wait to see what you build with it.
