ezCater uses Salesforce's AgentForce to handle the chaos of workplace catering: coordinating drivers, restaurants, timing, and last-minute changes across thousands of orders. The AI agent surfaces real-time data and integrates with Slack so customer service reps can focus on complex requests instead of routine ones.
Food is foundational to who we are as humans. We break bread with each other. It's a sign of belonging.
People sharing a meal is such a cornerstone of creating community. And having some sort of food solution to bring employees together ends up being really important to an employee's happiness.
EasyCator is the leading food tech platform for workplaces. Stakes around catering are high. In the business setting, the food has to show up on time and it has to be what you ordered.
The complexity of ordering food in the workplace is much more sophisticated. So the driver, the restaurant, the time of day, all the preferences, all of these real time variables and we need to make all this complexity look easy. But even when things go right in the business setting, it's not uncommon that suddenly, oh, you need to change location or change size.
We need to be able to solve that problem for that customer.
Right now our customer service team wants that one stop shop where it's really easy to expose data intelligence into their workflow. Salesforce is a vested breed of sales and customer service solutions and now it's really about figuring out how to automate this.
AgentForce will be a critical piece of our infrastructure to really help free up our customer service representatives time so they can handle our Most complex orders.
AgentForce is embedded into the toolkit that our reps are already using.
We are Slack native company. Slack is our workplace OS. And so with AgentForce, what that's going to allow us to do is query that information ins Slack and really give a high level response to a very complex problem without digging through various different data sets to be able to figure that out.
Data cloud is the connective tissue that's allowing us to capture and harness that data and then pull it through the entire customer lifecycle. Agentforce can reason and make sense of this data and can make real time proactive recommendations. So rather than us going through 20, 30, 40 restaurants, Agentforce can take a look at the customer's previous experiences and spit out the best option for us. It really is like we all have a bunch of assistants working on our behalf.
With AgentForce, we can connect both sides of our marketplace and solve problems more efficiently for our customers as we scale.
When you've had that magical moment when you actually get AI, it really augment what you're already good at. It really makes you the best version of yourself. You feel empowered and that you're able to do more. With AgentForce, we can preserve what makes EasyCater great and deliver on our promise to our customers.
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