Automation AppThe Automation Company is your single source for RevOps and Marketing Automation solutions. We empower businesses to achieve more, faster.

Ovation Medical + Salesforce | Giving Time Back to Employees and Customers

27 Apr 2022 · 1 min

Watch on YouTube

1:03

Testimonial from Ovation Medical describing how the COVID-19 pandemic reduced patient flow and strained sales reps. The speaker credits Salesforce Customer360 as the solution, saying it consolidated tools, returned 'time' to employees and customers, enabled customers to place orders on their schedule, and provided data to adjust sales strategies to be more customer-centric. The platform changed how the company views and manages the business.

Chapters

I love to exceed customer expectations and to really be meaningful to customers. During the pandemic, doctors and healthcare providers, hospitals were just not seeing patient flow and that had a direct impact on our business. The reps were already maxed out on their customer base and that's when we recognized that the Customer360 platform, it was our solution. Customer360 brings together a variety of tools to drive this business in a very strategic way, both internally and externally. It gives everybody the most precious resource, which is time. I'm giving customers time to place their orders when they choose. It gives me time to now have the data where I can be nimble and adjust sales strategies to be more customer centric. It has opened our eyes to looking at the business in a different way and in a deeper way.