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Pack Health Believes in “Disruption for the Better” | Success Anywhere | Salesforce

17 Jun 2022 · 1 min

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This YouTube testimonial (Pack Health / Success Anywhere by Salesforce, uploaded June 17, 2022) presents a Pack Health speaker saying the pandemic 'disrupted healthcare for the better.' They describe rapid scaling in mid-March and credit Salesforce Customer360 for enabling quick responses (content, messages, videos, worksheets) and support from health advisors. Reported outcomes: >30% reduction in pain and fatigue among cancer members and a 78% improvement in mental health; the speaker emphasizes product integration with Salesforce as a firm requirement.

Questions this video answers

June 17, 2022.

Over 30%.

78%.

"If it doesn't integrate with Salesforce, then we pass."

Chapters

The silver lining in this pandemic is that healthcare was disrupted for the better. Our goal at PAC Health is to ensure that people living with chronic conditions live a healthier and happier life. Mid March, we were all thrown into a situation we definitely didn't plan for. We had to scale very quickly. Customer360 has allowed us to respond to a lot of the needs and questions that members are having and develop content, videos, text Messages, worksheets. With Customer 360 and our health advisors, we've been able to reduce pain and fatigue across our cancer members by over 30%, improve mental health by 78%. So we reduce stress and anxiety. We have a saying in here that if it doesn't integrate with Salesforce, then we pass.