Transcript of a discussion (YouTube) about democratizing financial services through digital payments and customer-centric platforms. Speakers emphasize the large number of unbanked people, the ubiquity of mobile phones enabling transactions, increased adoption of digital payments during the pandemic, support for small/micro businesses, and use of Salesforce Customer360 to remove friction and create a single source of truth for customer support.
Chapters
The number of unbanked people or people who don't have access to a significant chunk of the financial services industry is very huge.
Most people in the world have a mobile phone, but they may not have a bank account. So their ability to transact, to buy goods, to send money, is how we think about being able to democratize financial services.
If you look at what makes a great company great, it's not just the products that you build, but also the the kind of empathy and understanding with which you can treat your customers.
We are customer centric, we are innovative, and we want to do good.
I think there's a strong affinity between PayPal and Salesforce as to how we both think about our mission in the marketplace. It's been an unprecedented pandemic, but what we've seen is a very, very strong.
Adoption of the platform and their willingness to use digital payments has gone up. So we are seeing a significant uptick in the number of transactions per people.
Still need to buy goods. They need to send money to friends and family. They need to transact.
So we have put together very immediately an action plan to help those small and micro businesses that are using our services to pay the paycheck for their people.
A lot of shopping that went from physical retail to e commerce is probably never coming back.
This is the new status quo. I think even if we're past the pandemic, we will be much more flexible in how we operate. How do you deliver experiences that delight people, that are easy, so that all of that complexity goes away?
We will have a single source of truth that customer support agents can depend on when they are talking to customers.
We want our sales team to be artists and not mechanics.
We are using the Customer360 platform to remove the friction from the processes.
What Salesforce has helped us do is show the art of the possible.
Once you see it happening, it's like magic. Magic.
